Where are your homes based?
What happens on admission?
All prospective residents and their relatives will be able to view the home they are interested in, and will be given the opportunity to visit and have lunch with other residents. In some cases an overnight stay can be arranged, if a room is available.
An assessment of the individual needs of prospective residents will be carried out by the Service Manager or a senior member of staff before admission. This is to ensure that the service can meet each resident’s needs and requirements.
It is very important that residents and their family members have contacted Social Services. This will allow care needs and financial assessments to be carried out so that any funding or allowances which residents may be entitled to will be received.
The Service Manager can advise you on this process and provide information on how to contact your local authority regarding assessments, and access to funding or allowances where applicable.
New residents, relatives and representatives will be welcomed into the home to meet with the Service Manager or a senior member of staff to discuss the:
Funding of residency
Arrangements for invoicing and key paperwork (including Residency Agreement)
The allocation of a Key Worker
Any questions that new residents, relatives or representatives may have
The room will be ready and made up and any requests regarding changes in furniture lay-out, picture hanging etc. will be addressed. This will ensure that each resident is as comfortable as possible in a welcoming and personal space.
Two files will be created; one will contain financial and contact information and the other will hold care related information (Care Plans). These files are safely stored within the home but will be available at any time should residents, relatives or representative wish to view them.
The resident will be asked to sign the Residency Agreement which is the contract between the resident and the home. Alternatively, in the event that the resident does not have capacity to sign a contract, their Next of Kin or Legal Representative may sign on their behalf. The agreement should be reviewed carefully and signed within the first week of moving into the home.
Should your financial position change we request that you or your representative discuss this with us as soon as possible, so that arrangements can be made to facilitate you or your loved ones continued residency.
It is not our policy to terminate residency before we have exhausted all efforts to resolve financial matters that may impact staying with us. However we will be obliged to involve external agencies in matters that affect the security of residency; and will help find other ways to accommodate personal needs.
Do the homes provide information on activities, or have an Activities Co-ordinator?
Our dedicated Activities Co-ordinators organise and help support engaging and meaningful activities throughout the day, although all our care teams understand the importance of engagement in meaningful activities. If you have any requests for events or interests that you would like to see on the calendar, please speak to any member of staff within the home.
We like to mark special diary occasions with stimulating activities. For example, our homes often hold afternoon teas with live music and entertainment and celebrate calendar events like Easter, May Day etc.
We love to engage with our communities through local events, such as carnivals and fetes. Local schools and organisations regularly visit our homes for different occasions and activity sessions.
We are also very appreciative of the support we receive from local businesses.
Visitors are welcome to visit throughout the day. If your visitor(s) arrive during meal times or when you are unavailable, they will of course be made welcome and asked to wait until you are ready to see them.
There are a number of dining and lounge facilities within each of our homes where you can enjoy afternoon tea with loved ones. Some of our homes also benefit from courtyards and outdoor patio ares which are perfect for socialising in the summer months.
You may also wish to visit family and friends and we will assist you with any arrangements for this. In the interests of health and safety, please inform a staff member beforehand if you plan to leave the care home for any reason.
How do you ensure the safety of your residents?
We operate a robust and safe recruitment policy meaning a member of staff cannot commence in our employment until they have passed the requirements of:
- Disclosure and Barring Service (England) / Protecting Vulnerable Groups (Scotland),
- Have requisite references
- Have met the Right to Work in the UK requirements
- Are registered with the SSSC (Scotland only)
We actively promote our whistleblowing process in our homes and all levels of management, from Regional Manager to Managing Director, visit the homes and meet with staff, residents and relatives to ensure that any feedback is received and can be actioned.
We are proud of our reviews, provided by our residents and our relatives on carehome.co.uk which are a testament to the quality of care we provide.
How much does it cost?
Our weekly fees depend on individual needs of the prospective resident and are based on a comprehensive pre-admission assessment. We would encourage you to visit the home and discuss your needs with our Service Manager.
Our weekly fee rate covers accommodation, full board, in-house laundering of personal items of clothing (except dry cleaning), daily activities within the home and the provision of 24 hour care and support agreed on admission to meet the prospective resident’s assessed needs.
On admission the home will provide a Fee Information Form which will give a full breakdown of their current fees. Please note that all other services outside of this will be classed as additional services.
Is there a choice of food and do you cater for special diets?
Our catering team prepare home cooked meals, using fresh seasonal ingredients. We have dining facilities so that you can enjoy your meals whilst socialising with other residents. However, if there are times when you would prefer to have your meal in your own room, this can be arranged.
Each resident has an individual care plan, which includes food choices and dietary requirements; we work closely with the resident and their family and friends to find out their personal preferences.
We also cater for specific dietary needs and individual requirements will be established on admission to the home and reviewed as necessary.
Snacks and drinks are available for you to enjoy throughout the day and you are welcome to enjoy your favourite alcoholic drink in moderation, provided that your General Practitioner has no objection on medical grounds.
Do your homes offer good quality care?
They will carry out an unannounced visit of the homes and rate the service they provide. All of our care homes display their current rating on their individual webpages to help you understand the care on offer.
We also monitor our standards of care through our Senior Operations Team who regularly audit each service, as well as our Service Managers who complete various audits.
We are also monitored by various stakeholders including; local authorities who we hold long term contracts with, Environmental Health and the Health and Safety Executive.
Finding your Care Home
It is our mission to maintain, expand and improve our facilities on a constant basis.
There is no place like home, so we make every effort to keep our care homes as safe, secure, welcoming and warm as your own home would be. In all of our preparation, our focus is to make sure the transition from your family to ours is smooth and simple.
At Holmes Care Group our aim is to create an environment where our people get the most out of life, overcome whatever barriers they might face and live life without limits.
It's our firm belief that everyone, regardless of gender, religion, race, ethnic origin, or sexual orientation deserves support.
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Kind words from our residents and their families
Baytree Court is a very relaxed home, pleasant staff and one of the nicest homes I visit, always get a smile. Service users seem happy.
Glenys Newbury - Health Care Community Worker
Almond View Care Home
To all the staff at Almond View - a big thank you for looking after Mum, with such kindness and dedication. Despite living 400 miles away, I always had a good feeling that she was in good hands. When I did visit, the staff without exception, stopped to chat to us even though they were extremely busy. Please accept my heart felt thank you to you all - a real credit to Almond View.
Bankview Care Home
Thank you for the excellent level of care that my father, Frank Boyle, has received. Bankview demonstrated for us the template for a care home and how it should feel and be run. Friendly, welcoming, excellent care levels, length of time staff remain loyal to the home and above all a clear and comforting atmosphere of great leadership.
Barbara and Jan
Social Work Department
Bankview Day care is welcoming and homely, meeting a wide range of needs with well trained staff and individual care for each client.
Bankview Day Care Centre
Bankview Day Care Centre
I understand why mum loves coming to Bank view Day-care it’s a home from home and the activities offered are excellent
Bankview Day Care Centre
The day care centre has made a huge difference to my life. Best thing I ever done, my week was boring now I have days out and shopping trips and good company.
Baytree Court Care Home
We can not thank you enough for all the care, support and attention the staff at Baytree Court have given Marc. The staff have always given their time and support to us on visits which has meant a great deal.
Doreen and Yvonne
Beechwood Care Home
Both mum and I were most impressed with Beechwood and we have decided that is where we would like Dad to come to. You have put both mine and mum's minds at rest knowing that Dad will be looked after.
K Macdonald in memory of my Aunt Jean
I can't exaggerate the admiration I have for the management and staff of Craigielea. I've never experienced so much patience, coaxing, kindness and care. These people share their lives and emotions, laugh and cry and mourn for the people who entrust themselves to care.
Craigielea Care Home
J Ellis in memory of Steve
The staff talked about my best friend being an inspiration to them, despite his illness It made me change my approach with him, instead of being despondent and sad, I spoke with him the way we had always been with each other. The staff saw him as a person.
Craigielea Care Home
My uncle, who is a retired GP, recently visited Dad on a trip over from Canada and commented that Craigielea is one of the best places he has ever seen in his experience of elderly care units. Very homely, calm, relaxing and wonderful staff. Keep up the fantastic work you do!
I am writing to put on record how grateful, I and my family, are for the excellent care George received while in your care. He could not have had more or better care. Please pass on to your staff our appreciation of their kindness, help and caring attention we all received.
From the greeting at my first visit, I felt the genuine care and pride in their work shown by your staff. I cannot praise too highly, all of your caring staff for their dedication. I thank you so much.
Beryl Ford and Family
My mother was placed in this home by Queen's Hospital, Romford, on Gold Standard End of Life care. Consequently, she was only there for a short period of six weeks. During that period she was kept safe, warm and clean and was treated kindly with respect. The patience of the nursing/support staff was outstanding. Everyone from Matron, Admin, Cleaning and Laundry staff was caring, considerate and obliging. True professionalism and quality of care.
Tudy Cannin in memory of Mrs I M Haselgrove
A lovely home with working professional angels. Cannot recommend this enough. My mother was really looked after and her needs were met. They cared, supported, listened and had empathy. The home has beautiful grounds, rooms lovely warm and cosy and always a welcoming helpful face around.Will always be grateful for everything they all did.
Grandholm Care Home
In all my visits I have been most impressed with the Care and Attention shown by all your staff, who are professional and courteous at all times. We are always welcomed with a friendly smile which makes us feel very much part of the home and being involved
Grandholm Care Home
Please accept my sincere congratulations for performance and efficiency of Grandholm Care Home. The home provides a very professional, caring and motivational environment with an abundance of patience and understanding. The home is a credit to your team and one of the best in Aberdeen.