A statement from Sharifa Lakhani, Managing Director of Holmes Care Group

The tragic death of George Floyd in Minneapolis on 25th May has left all of us at Holmes Care Group both shocked and saddened, but the protests that have followed this event around the world demonstrate the extent to which racial issues remain prevalent in our society. It is therefore more important than ever that organisations and individuals alike step up to address the issues that surround racial inequality and make an active commitment to equality and diversity.

At Holmes Care Group, we hold that the social care sector shares a responsibility with the NHS and other public services to uphold the values of anti‐racism and to create an environment where equality, inclusivity and respect can thrive. With this in mind, I wanted to take the time to share the policies Holmes Care Group has in place and the steps we are taking to ensure that this ethos is maintained across all our homes.

Founded in 1982 by the Lakhani family, Holmes Care Group holds care, inclusion, and unbiased support at our core. We are proud to run our organisation on the basis of a zero‐tolerance approach to discrimination, and are committed to providing equal opportunities at every level of our structure.

At Holmes Care we are deeply committed to upholding our Equal Opportunities Policy and Procedures, to ensure that all employment decisions are based on furthering the principle of equal employment opportunity. This policy is complemented by our Bullying and Harassment Policy, which ensures that all residents and team members are treated with dignity and respect. We have procedures in place to safeguard these values and to guarantee that any complaints of alleged discrimination or harassment are dealt with speedily and effectively, with thorough investigation and remedial action taken where necessary. This includes a Whistle Blowing Policy which ensures that any team members can raise concerns directly with me, in confidence and without fear of reprisal.

However, it is not enough that all our homes are free from discrimination and prejudice. At Holmes Care it our belief that diversity should be actively celebrated and respected in all its forms. For this reason, each new resident that joins a Holmes Care home has documentation completed on “What Matters to Me”, a movement first started by NHS Scotland. This allows team members to understand what is important to each individual who chooses a new home with us, and helps us to ensure that these values are upheld throughout. In line with this documentation, the religious and cultural beliefs of residents at all Holmes Care homes are both recognised and respected by all team members. This stands for all residents, including those with capacity and those diagnosed as “without capacity”.

These are just a few of the ways in which we endeavour to create an inclusive living and working environment for everyone associated with Holmes Care Group, and both our celebration of diverse cultures and belief systems and the policies that safeguard the rights of all individuals remain under constant review.

We commit to continuously reviewing everything we do to ensure that Holmes Care Group remains a company that allows mutual respect and diversity to flourish.

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Kind words from our residents and their families

Baytree Court

Baytree Court is a very relaxed home, pleasant staff and one of the nicest homes I visit, always get a smile. Service users seem happy.

Glenys Newbury - Health Care Community Worker

Almond View Care Home

To all the staff at Almond View - a big thank you for looking after Mum, with such kindness and dedication. Despite living 400 miles away, I always had a good feeling that she was in good hands. When I did visit, the staff without exception, stopped to chat to us even though they were extremely busy. Please accept my heart felt thank you to you all - a real credit to Almond View.

Carol

Bankview Care Home

Thank you for the excellent level of care that my father, Frank Boyle, has received. Bankview demonstrated for us the template for a care home and how it should feel and be run. Friendly, welcoming, excellent care levels, length of time staff remain loyal to the home and above all a clear and comforting atmosphere of great leadership.

Barbara and Jan

Social Work Department

Bankview Day care is welcoming and homely, meeting a wide range of needs with well trained staff and individual care for each client.

Bankview Day Care Centre

Bankview Day Care Centre

I understand why mum loves coming to Bank view Day-care it’s a home from home and the activities offered are excellent

J Campbell

Bankview Day Care Centre

The day care centre has made a huge difference to my life. Best thing I ever done, my week was boring now I have days out and shopping trips and good company.

R Burns

Baytree Court Care Home

We can not thank you enough for all the care, support and attention the staff at Baytree Court have given Marc. The staff have always given their time and support to us on visits which has meant a great deal.

Doreen and Yvonne

Beechwood Care Home

Both mum and I were most impressed with Beechwood and we have decided that is where we would like Dad to come to. You have put both mine and mum's minds at rest knowing that Dad will be looked after.

Thank You

Susan Gibson

K Macdonald in memory of my Aunt Jean

I can't exaggerate the admiration I have for the management and staff of Craigielea. I've never experienced so much patience, coaxing, kindness and care. These people share their lives and emotions, laugh and cry and mourn for the people who entrust themselves to care.

Craigielea Care Home

J Ellis in memory of Steve

The staff talked about my best friend being an inspiration to them, despite his illness It made me change my approach with him, instead of being despondent and sad, I spoke with him the way we had always been with each other. The staff saw him as a person.

Craigielea Care Home

Shelagh Goldie

My uncle, who is a retired GP, recently visited Dad on a trip over from Canada and commented that Craigielea is one of the best places he has ever seen in his experience of elderly care units. Very homely, calm, relaxing and wonderful staff. Keep up the fantastic work you do!

Craigielea

Cranham Court

I am writing to put on record how grateful, I and my family, are for the excellent care George received while in your care. He could not have had more or better care.  Please pass on to your staff our appreciation of their kindness, help and caring attention we all received.

From the greeting at my first visit,  I felt the genuine care and pride in their work shown by your staff.  I cannot praise too highly, all of your caring staff for their dedication. I thank you so much.  

Beryl Ford and Family

Cranham Court

My mother was placed in this home by Queen's Hospital, Romford, on Gold Standard End of Life care. Consequently, she was only there for a short period of six weeks. During that period she was kept safe, warm and clean and was treated kindly with respect. The patience of the nursing/support staff was outstanding. Everyone from Matron, Admin, Cleaning and Laundry staff was caring, considerate and obliging. True professionalism and quality of care. 

Tudy Cannin in memory of Mrs I M Haselgrove

Cranham Court

A lovely home with working professional angels. Cannot recommend this enough. My mother was really looked after and her needs were met. They cared, supported, listened and had empathy. The home has beautiful grounds, rooms lovely warm and cosy and always a welcoming helpful face around.Will always be grateful for everything they all did.

Grandholm Care Home

In all my visits I have been most impressed with the Care and Attention shown by all your staff, who are professional and courteous at all times. We are always welcomed with a friendly smile which makes us feel very much part of the home and being involved

J Barber

Grandholm Care Home

Please accept my sincere congratulations for performance and efficiency of Grandholm Care Home. The home provides a very professional, caring and motivational environment with an abundance of patience and understanding. The home is a credit to your team and one of the best in Aberdeen.

I McCormack

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