Slavery and Human Trafficking Statement 2023-24 Holmes Care Group Scotland Ltd. and subsidiary companies (‘Holmes Care Group’)
Celebrating over 40 years in the care industry, Holmes Care Group is a multi-award-winning care group providing nursing, residential and specialist care. We have 23 services across the UK and are recognised in the industry for providing high quality care and innovative facilities. Each resident is as important and individual to us as a loved one is to their family. We carefully select our employees based on their compassion, experience, expertise and, most importantly, their commitment and professionalism for providing the highest levels of care. We continuously invest in our employees to ensure that they are best equipped to provide an outstanding service and we are proud to be finalists in the Employee Benefits Awards 2017 for one of our bespoke employee initiatives.
The Modern Slavery Act 2015 requires commercial organisations operating in the UK, with an annual turnover in excess of £36 million to produce a slavery and human trafficking statement at the end of each financial year. This statement is made in accordance with section 54 of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending August 2022. It demonstrates the steps Holmes Care Group has taken, and will continue to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.
Holmes Care Group has zero tolerance to slavery and human trafficking in all its business dealings. We are also committed to the prevention of slavery and human trafficking, in all its forms. We will not tolerate or condone it within any part of our business or supply chain.
Due diligence of supply chains
Holmes Care Group relies on local and global supply chains to help support the business. Holmes Care Group ensures that suppliers perform in line with our expectations before being approved to join our preferred supplier list.
We will conduct a supplier review periodically, reviewing information returns and acting on any concerns we have.
Policies and procedures
We operate a number of internal policies and procedures to ensure that we are conducting business in an ethical and transparent manner. All of our policies have been reviewed as of November 2022 to ensure that continue to be aligned with Holmes Care Group’s values and promote a workplace that is fair, open and transparent.
Our Grievance policy details how formal concerns can be raised and how they will be investigated and responded to.
Our Whistleblowing policy details the different whistleblowing pathways open to team members, should they have any concerns. Team members can raise concerns of any nature to their line manager, Quality Team or directly with our CEO.
Our Recruitment Policy ensures we continue to operate a robust recruitment process, including conducting eligibility to work in the UK checks for all staff, to safeguard against human trafficking or individuals being forced to work against their will.
Policies are available to all employees through our benefits app – Hapi, run by Personal Group.
Risk assessment and management
We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain. The risks linked to modern slavery are a topic of conversation in our Executive meetings.
There have been no disclosures or any identified instances of modern slavery within the company to date. We also conduct payroll checks, annually, to ensure, in so far as is possible, that no team member is having their salary paid to someone else, against their wishes.
Owing to the existing systems we have in place and the progress made as highlighted in this statement, we are confident that should disclosures be made, we have appropriate systems and processes in place to ensure corrective action is taken promptly.
We aim to launch a modern slavery e-learning module. This training will be launched in the 2022/2023 financial year and is aimed at all staff including line managers in the organisation.
This training covers:
- The forms modern slavery can take.
- The relevant legislation.
- The signs line managers should look out for.
- How concerns can be reported.
- Our organisational response to modern slavery
Goals and key performance indicators (KPIs) to measure the effectiveness of the organisation's actions and progress over time
We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if:
- No reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.
We identify that we can put in further measures to address the awareness of recognising modern slavery, and therefore we aim to develop additional internal tools and measurements in the next financial year.
Approval of this statement
This statement was approved by our Board of Directors on: 04/01/24
Sharifa Lakhani, Chief Executive Officer
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Kind words from our residents and their families
Baytree Court is a very relaxed home, pleasant staff and one of the nicest homes I visit, always get a smile. Service users seem happy.
Glenys Newbury - Health Care Community Worker
Almond View Care Home
To all the staff at Almond View - a big thank you for looking after Mum, with such kindness and dedication. Despite living 400 miles away, I always had a good feeling that she was in good hands. When I did visit, the staff without exception, stopped to chat to us even though they were extremely busy. Please accept my heart felt thank you to you all - a real credit to Almond View.
Bankview Care Home
Thank you for the excellent level of care that my father, Frank Boyle, has received. Bankview demonstrated for us the template for a care home and how it should feel and be run. Friendly, welcoming, excellent care levels, length of time staff remain loyal to the home and above all a clear and comforting atmosphere of great leadership.
Barbara and Jan
Social Work Department
Bankview Day care is welcoming and homely, meeting a wide range of needs with well trained staff and individual care for each client.
Bankview Day Care Centre
Bankview Day Care Centre
I understand why mum loves coming to Bank view Day-care it’s a home from home and the activities offered are excellent
Bankview Day Care Centre
The day care centre has made a huge difference to my life. Best thing I ever done, my week was boring now I have days out and shopping trips and good company.
Baytree Court Care Home
We can not thank you enough for all the care, support and attention the staff at Baytree Court have given Marc. The staff have always given their time and support to us on visits which has meant a great deal.
Doreen and Yvonne
Beechwood Care Home
Both mum and I were most impressed with Beechwood and we have decided that is where we would like Dad to come to. You have put both mine and mum's minds at rest knowing that Dad will be looked after.
K Macdonald in memory of my Aunt Jean
I can't exaggerate the admiration I have for the management and staff of Craigielea. I've never experienced so much patience, coaxing, kindness and care. These people share their lives and emotions, laugh and cry and mourn for the people who entrust themselves to care.
Craigielea Care Home
J Ellis in memory of Steve
The staff talked about my best friend being an inspiration to them, despite his illness It made me change my approach with him, instead of being despondent and sad, I spoke with him the way we had always been with each other. The staff saw him as a person.
Craigielea Care Home
My uncle, who is a retired GP, recently visited Dad on a trip over from Canada and commented that Craigielea is one of the best places he has ever seen in his experience of elderly care units. Very homely, calm, relaxing and wonderful staff. Keep up the fantastic work you do!
Grandholm Care Home
In all my visits I have been most impressed with the Care and Attention shown by all your staff, who are professional and courteous at all times. We are always welcomed with a friendly smile which makes us feel very much part of the home and being involved
Grandholm Care Home
Please accept my sincere congratulations for performance and efficiency of Grandholm Care Home. The home provides a very professional, caring and motivational environment with an abundance of patience and understanding. The home is a credit to your team and one of the best in Aberdeen.