Visitor Privacy Notice for Covid-19 – England

The purpose of this Notice

This notice provides you with information about how Holmes Care Group Ltd may seek to collect and hold personal data relating to dignitaries, contractors, job applicants, suppliers, tradespeople, external training providers, regulatory bodies or other visitors to our services in relation to the Coronavirus pandemic (COVID-19).   This Notice applies only to information which Holmes Care processes about you in response to the pandemic and does not affect our resident’s family members or friends who are visiting.

You may also wish to read our Vaccination Policy for more information.

About us

We are what is known as the 'controller' of personal data we gather and use. When we say 'we', 'us' or the 'Company' in this notice we mean Holmes Care Group Ltd.

In this notice:

  • personal data means any information which can identify you directly or indirectly (whether itself or when combined with other data), regardless of the format or media on which the information is stored.  This includes information that can identify you when combined with other information that is held separately (pseudonymous data).
  • Special category data means any information which is more sensitive in nature and includes information about your health, your race, political opinions, religious beliefs, sex life or sexual orientation
  • processing means any activity relating to your personal data including collection, use, alteration, storage, disclosure and destruction

What kinds of Personal Data we use in responding to the Pandemic?

Given the impact of the Pandemic, we are now required to process information about certain visitors to assess whether it is safe for them to enter the building or any of our premises. Government regulations have been introduced which require us to seek evidence from certain visitors to prove they have received the vaccine or are exempt.  In order to comply with this legal obligation, we are requesting certain visitors provide us with evidence that they have had both vaccines doses, and potentially booster shots. 

The evidence we require may be Special Category Data.

In complying with our obligations we may require:

  • Proof you have had both vaccines
  • Proof you have had a vaccine booster, if required
  • Details of any medical exemption
  • Outcomes of tests
  • Information about your health in general

 How will we collect your Personal Data?

The information will be collected directly from you.

What will we use your Personal Data for?

We are required by law to ensure that certain visitors are vaccinated.  We will therefore use the information we collect for the purposes of responding to and evidencing compliance with our legal and regulatory obligations.  We may also need to use your information:

  • to demonstrate compliance with the law and share information with regulators such as the CQC.
  • to manage and assess risk as we respond to the pandemic.

The information we collect will be limited to what is proportionate and necessary, taking into account the latest guidance issued by the Government and health professionals, in order to manage and contain the virus.   It will be kept securely at all times and only seen by those who need to have access.

Lawful grounds for processing your information 

 We will only use your personal data where we have a lawful basis to do so under the Data Protection legislation.  We will use your information where:

  • It is necessary to comply with our legal obligations, for example the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021.
  • It is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests

Your rights

You have a right under the law regarding your personal data. Should you wish to exercise them, or if you have any concerns as to how your data is processed you can contact our Data Protection officer

Request more Information

Looking for a Care Home

Please read our Privacy Policy to understand how we use your data

Kind words from our residents and their families

Baytree Court

Baytree Court is a very relaxed home, pleasant staff and one of the nicest homes I visit, always get a smile. Service users seem happy.

Glenys Newbury - Health Care Community Worker

Almond View Care Home

To all the staff at Almond View - a big thank you for looking after Mum, with such kindness and dedication. Despite living 400 miles away, I always had a good feeling that she was in good hands. When I did visit, the staff without exception, stopped to chat to us even though they were extremely busy. Please accept my heart felt thank you to you all - a real credit to Almond View.


Bankview Care Home

Thank you for the excellent level of care that my father, Frank Boyle, has received. Bankview demonstrated for us the template for a care home and how it should feel and be run. Friendly, welcoming, excellent care levels, length of time staff remain loyal to the home and above all a clear and comforting atmosphere of great leadership.

Barbara and Jan

Social Work Department

Bankview Day care is welcoming and homely, meeting a wide range of needs with well trained staff and individual care for each client.

Bankview Day Care Centre

Bankview Day Care Centre

I understand why mum loves coming to Bank view Day-care it’s a home from home and the activities offered are excellent

J Campbell

Bankview Day Care Centre

The day care centre has made a huge difference to my life. Best thing I ever done, my week was boring now I have days out and shopping trips and good company.

R Burns

Baytree Court Care Home

We can not thank you enough for all the care, support and attention the staff at Baytree Court have given Marc. The staff have always given their time and support to us on visits which has meant a great deal.

Doreen and Yvonne

Beechwood Care Home

Both mum and I were most impressed with Beechwood and we have decided that is where we would like Dad to come to. You have put both mine and mum's minds at rest knowing that Dad will be looked after.

Thank You

Susan Gibson

K Macdonald in memory of my Aunt Jean

I can't exaggerate the admiration I have for the management and staff of Craigielea. I've never experienced so much patience, coaxing, kindness and care. These people share their lives and emotions, laugh and cry and mourn for the people who entrust themselves to care.

Craigielea Care Home

J Ellis in memory of Steve

The staff talked about my best friend being an inspiration to them, despite his illness It made me change my approach with him, instead of being despondent and sad, I spoke with him the way we had always been with each other. The staff saw him as a person.

Craigielea Care Home

Shelagh Goldie

My uncle, who is a retired GP, recently visited Dad on a trip over from Canada and commented that Craigielea is one of the best places he has ever seen in his experience of elderly care units. Very homely, calm, relaxing and wonderful staff. Keep up the fantastic work you do!


Grandholm Care Home

In all my visits I have been most impressed with the Care and Attention shown by all your staff, who are professional and courteous at all times. We are always welcomed with a friendly smile which makes us feel very much part of the home and being involved

J Barber

Grandholm Care Home

Please accept my sincere congratulations for performance and efficiency of Grandholm Care Home. The home provides a very professional, caring and motivational environment with an abundance of patience and understanding. The home is a credit to your team and one of the best in Aberdeen.

I McCormack

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