Message from Sharifa

May 28, 2020

In Holmes Care Group

A Message from Sharifa Lakhani, Managing Director of Holmes Care Group

With the UK lockdown measures having been in place for almost two months, and shielding of vulnerable people having started weeks prior, I want to give my thanks to all of our staff, residents and relatives for your support during these unprecedented times. I also want to share with you an update on the actions we are taking to safeguard our residents and the people who care for them.

Keeping our homes safe

Every member of the Holmes Care team has been going above and beyond, not only to safeguard the health and wellbeing of residents, but also to support each other, and I could not be prouder of each and every one of them.
In addition to following the UK and Scottish Government’s guidance at every stage, each Holmes Care home has a set of strong infection control measures and its own COVID‐19 contingency plan in place to help prevent and manage the spread of the virus.

Holmes Care has also created a COVID‐19 Leadership Team that meets daily to discuss any issues that may have arisen and to ensure each home has the resources it needs to provide the best possible care to all residents whilst keeping staff members safe.

With testing criteria now expanded, we are working hard to ensure staff and our residents are tested as frequently as possible. This has been made possible through a mixture of pop‐up testing centres and mass testing facilitated by NHS staff working in local GP surgeries. We also have a good supply of Personal Protective Equipment (PPE) in every Holmes Care home.

A note to all relatives

We understand that the anxieties you will feel due to this virus will only be heightened by the fact that non‐essential visits have been restricted across our homes. Whilst not being able to visit your loved ones is difficult for all parties, we would like to thank each and every one of you for the compassion you have shown, and also for your understanding. Please be assured that these rules have only been put in place in ensure the safety of all residents, and the staff team who care for them.
Our teams have been doing everything they can to make sure all residents feel happy and socially engaged despite these restrictions, and we have been sure to communicate with next of kins about their loved ones’ wellbeing on a regular basis. If an outbreak does occur in any of our homes, all next of kins are immediately contacted, and we have set up a dedicated email address for all coronavirus‐related queries that may subsequently arise. You can find this on our website.

A huge thank you to the entire Holmes Care team

And last, but most definitely not least, I want to say a huge thank you to the entire Holmes Care team. Each member of staff has shown true resilience, bravery and empathy during this challenging time, and as a team, they have done an exceptional job in caring for some of the most vulnerable members of our society. In order to ease the pressure felt by our team members in their lives outside of work, we have provided all employees across England and Scotland with food baskets consisting of essential items during the months of April and May. The superhero banners currently in place outside all our homes truly do depict the incredible nature
of the work that is being done across all homes at the moment, and it is through these exceptional efforts that we will come through this crisis together.


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Kind words from our residents and their families

Baytree Court

Baytree Court is a very relaxed home, pleasant staff and one of the nicest homes I visit, always get a smile. Service users seem happy.

Glenys Newbury - Health Care Community Worker

Almond View Care Home

To all the staff at Almond View - a big thank you for looking after Mum, with such kindness and dedication. Despite living 400 miles away, I always had a good feeling that she was in good hands. When I did visit, the staff without exception, stopped to chat to us even though they were extremely busy. Please accept my heart felt thank you to you all - a real credit to Almond View.

Carol

Bankview Care Home

Thank you for the excellent level of care that my father, Frank Boyle, has received. Bankview demonstrated for us the template for a care home and how it should feel and be run. Friendly, welcoming, excellent care levels, length of time staff remain loyal to the home and above all a clear and comforting atmosphere of great leadership.

Barbara and Jan

Social Work Department

Bankview Day care is welcoming and homely, meeting a wide range of needs with well trained staff and individual care for each client.

Bankview Day Care Centre

Bankview Day Care Centre

I understand why mum loves coming to Bank view Day-care it’s a home from home and the activities offered are excellent

J Campbell

Bankview Day Care Centre

The day care centre has made a huge difference to my life. Best thing I ever done, my week was boring now I have days out and shopping trips and good company.

R Burns

Baytree Court Care Home

We can not thank you enough for all the care, support and attention the staff at Baytree Court have given Marc. The staff have always given their time and support to us on visits which has meant a great deal.

Doreen and Yvonne

Beechwood Care Home

Both mum and I were most impressed with Beechwood and we have decided that is where we would like Dad to come to. You have put both mine and mum's minds at rest knowing that Dad will be looked after.

Thank You

Susan Gibson

K Macdonald in memory of my Aunt Jean

I can't exaggerate the admiration I have for the management and staff of Craigielea. I've never experienced so much patience, coaxing, kindness and care. These people share their lives and emotions, laugh and cry and mourn for the people who entrust themselves to care.

Craigielea Care Home

J Ellis in memory of Steve

The staff talked about my best friend being an inspiration to them, despite his illness It made me change my approach with him, instead of being despondent and sad, I spoke with him the way we had always been with each other. The staff saw him as a person.

Craigielea Care Home

Shelagh Goldie

My uncle, who is a retired GP, recently visited Dad on a trip over from Canada and commented that Craigielea is one of the best places he has ever seen in his experience of elderly care units. Very homely, calm, relaxing and wonderful staff. Keep up the fantastic work you do!

Craigielea

Cranham Court

I am writing to put on record how grateful, I and my family, are for the excellent care George received while in your care. He could not have had more or better care.  Please pass on to your staff our appreciation of their kindness, help and caring attention we all received.

From the greeting at my first visit,  I felt the genuine care and pride in their work shown by your staff.  I cannot praise too highly, all of your caring staff for their dedication. I thank you so much.  

Beryl Ford and Family

Cranham Court

My mother was placed in this home by Queen's Hospital, Romford, on Gold Standard End of Life care. Consequently, she was only there for a short period of six weeks. During that period she was kept safe, warm and clean and was treated kindly with respect. The patience of the nursing/support staff was outstanding. Everyone from Matron, Admin, Cleaning and Laundry staff was caring, considerate and obliging. True professionalism and quality of care. 

Tudy Cannin in memory of Mrs I M Haselgrove

Cranham Court

A lovely home with working professional angels. Cannot recommend this enough. My mother was really looked after and her needs were met. They cared, supported, listened and had empathy. The home has beautiful grounds, rooms lovely warm and cosy and always a welcoming helpful face around.Will always be grateful for everything they all did.

Grandholm Care Home

In all my visits I have been most impressed with the Care and Attention shown by all your staff, who are professional and courteous at all times. We are always welcomed with a friendly smile which makes us feel very much part of the home and being involved

J Barber

Grandholm Care Home

Please accept my sincere congratulations for performance and efficiency of Grandholm Care Home. The home provides a very professional, caring and motivational environment with an abundance of patience and understanding. The home is a credit to your team and one of the best in Aberdeen.

I McCormack

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